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Helpdesk Administrator

Location: Cambridge, Cambrideshire
Salary: 
To be discussed at interview
Hours: 
Full Time, 37 hours per week
Contract Length: 
Temp

Job Description: Working as part of the local college’s IT Services Department to provide a professional comprehensive helpdesk and administration service to staff, students and guests of the College.

Main Duties & Responsibilities:

  • Provide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities and IT enquiries across the College.
  • Responsible for being first point of contact for all customer telephone, email and walk up enquiries.
  • Management of all helpdesk support requests and enquiries.
  • Provide an organised and efficient administrative service to the departments.
  • Ensuring the progress and status of all support requests is continually kept up to date and customers informed of progression.
  • Undertake such other duties as may be reasonably required commensurate with the grade of the post across the College and its campuses.
  • Logging of customer support requests and allocation to relevant members of the team.
  • Resolving initial enquiries such as systems account changes and password resets.
  • Producing reports and distribution to staff.
  • Responsible for establishing and building customer and supplier relationships.
  • Keeping department databases and spreadsheets up to date.
  • Responsible for maintaining the systems hardware and software audits and ensuring software compliance.
  • Create training materials and “how to” guides to support staff.

Requirements:

  • GCSE Grade A-C / 4-9 or equivalent in English and Maths.
  • Relevant previous IT or customer service experience.
  • Experience of Microsoft Windows and Office.
  • Willingness to work flexibly and travel between colleges.

Company Overview:
A trusted and UKAS ISO9001 accredited leader in the recruitment industry. Providing comprehensive recruitment solutions across more than 20 diverse industries. Specializing in both temporary and permanent placements, as a modern and innovative organization, we leverage our valuable experience and adhere to a strict set of core values throughout our recruitment processes. Our commitment to excellence, integrity, and professionalism ensures that we consistently exceed expectations and build long-lasting relationships with both clients and all staff.

Equal Opportunity Employer:
Optima Plus Recruitment is an equal opportunity employer and is committed to providing an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other characteristic protected by law.

We actively encourage applications from individuals of all backgrounds and strive to eliminate barriers to employment. If you require accommodations during the recruitment process, please let us know, and we will work with you to meet your needs.

Industry: Office
Contract Type: Permanent
Hours: Full-time
Location: East of England

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