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System Support Officer – Hybrid (Walsall)

Location: Walsall
Salary:
£18.53 (PAYE) or £24.09 (Umbrella) (Inside IR35)
Hours: 37 Hours (Requirement to work evenings and weekends as directed by the Business Support Manager)
Contract Length: 2-3 months with potential extension

Position Overview:

We are currently seeking an experienced System Support Officer to provide and maintain technical and functional support to the Revenues and Benefits services.

Responsibilities:

  • To provide comprehensive advice to revenues and benefits staff and internal/external service providers.
  • To liaise with software suppliers, service providers, ICT and other internal/external service providers to ensure that business systems and functionality are administered to meet user requirements, priorities of service areas, management objectives and changes in legislation.
  • To support the rapid development and effective delivery of systems including revenues and benefits administration, cash collection and electronic document management and workflow systems.
  • To prepare complex batch processing routines to update the Revenues and Benefits computer systems including any interfaces with internal and external systems / agencies. This includes, but is not limited to the systems listed below as the systems that the team supports may change over time.
  • To carry out daily/weekly reconciliations of local tax income, benefit overpayment income, direct debit deductions and Housing Benefits payments made.
  • To be directly responsible for the accurate and secure transmission of local tax Direct Debit deductions, which frequently exceed £6M in a single transmission, ensuring that the deductions are made accurately and on the correct date.
  • To maintain a detailed knowledge of relevant legislation and best practice in order to support  system testing and enhancements and have a good understanding of procedures to inform users of best practice to be directly responsible for the accurate and secure transmission of Housing Benefit payments, which frequently exceed £6M in a single transmission, to benefit recipients and landlords via BACs.

Requirements:

  • Current experience within revenues or benefits working within a processing, systems or customer care environment is essential.
  • Detailed knowledge of benefits and / or local taxation is essential.
  • An IRRV qualification is desirable but is not essential.
  • A qualification that demonstrates computing skills such as ECDL, Microsoft Office Specialist would be desirable.
  • Full UK Driving Licence (Casual user car allowance is payable as there is some requirement to travel).

Company Overview:
A trusted and UKAS ISO9001 accredited leader in the recruitment industry. Providing comprehensive recruitment solutions across more than 20 diverse industries. Specializing in both temporary and permanent placements, as a modern and innovative organization, we leverage our valuable experience and adhere to a strict set of core values throughout our recruitment processes. Our commitment to excellence, integrity, and professionalism ensures that we consistently exceed expectations and build long-lasting relationships with both clients and all staff.

Equal Opportunity Employer:
Optima Plus Recruitment is an equal opportunity employer and is committed to providing an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other characteristic protected by law.

We actively encourage applications from individuals of all backgrounds and strive to eliminate barriers to employment. If you require accommodations during the recruitment process, please let us know, and we will work with you to meet your needs.

Industry: Financial
Contract Type: Temporary
Hours: Full-time
Location: West Midlands

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